Refund policy

Food orders

Because our products are food, we do not accept general change-of-mind returns after dispatch. This does not affect your rights for spoiled, damaged, incorrect or missing items, or any rights under Kuwait consumer protection law.

A problem with your order

Please contact hello@sukr.co within 24 hours of delivery where possible, with your order number and photographs. Do not eat food you believe is unsafe. A delay in reporting does not remove statutory rights.

We will review the issue and agree an appropriate solution, such as replacement or refund. Store credit is an option only if you agree. You do not need to return food unless we arrange it with you. Taste preferences alone are not a product fault.

Cancelling an order

Contact us as soon as possible. Orders cancelled before preparation begins receive a full refund of amounts paid. Once preparation begins, change-of-mind cancellation may not be possible. We will explain the order’s status before confirming a cancellation. If we cannot fulfil your order, we refund the undelivered items and any delivery charge for a fully cancelled order.

Receiving a refund

Approved refunds are in KWD, normally to the original payment method. For manual payments, we will securely agree the return method with you. Allow up to 14 business days depending on your bank or payment provider. Never email card details.

If an issue remains unresolved, you may contact Kuwait’s Ministry of Commerce and Industry Consumer Protection Department.

ALTATBILA ALJAHEZA FOR FOOD SUPPLIES AND RESTAURANT MANAGEMENT COMPANY, operating SUKR.
Tower 3, Mohammad Thunayyan Al-Ghanem St, Qibla, Kuwait City, State of Kuwait

Email: hello@sukr.co
Phone / WhatsApp: +965 2227 3732
Customer service: daily, 10am–10pm, Kuwait time.

Last updated: 8 September 2026.